REFUND/EXCHANGE POLICY

RETURN AND EXCHANGE POLICIES

We do not offer free returns and exchanges therefore the customer is responsible for postage costs regarding returns and exchanges.

Returns and exchanges (subject to availability) applicable within 5 days from when the product was received and in perfect selling condition and unworn. Tags must be included and unbroken. Please contact hellomiraze@gmail.com if you wish to return or exchange a product.

All items are inspected thoroughly before a return / exchange is processed. Items found worn/used/unsellable will be rejected and returned back to you. If you receive a defective product, please let us know via email within 5 days of receipt. Please contact hellomiraze@gmail.com for assistance and we shall guide you further.

We cannot refund your postage costs unless the product is faulty / incorrect. If your item is faulty or incorrect, you will have to let us know within 5 days of receipt. We cannot give any refunds/assistance after this time period. Please make sure that you have carefully reviewed your order before finalising your purchases. For more information, or if you are unsure if you are eligible for a refund or exchange, please contact us at hellomiraze@gmail.com.

REFUND POLICY

Refunds will be provided in the form of a coupon or exchange of the product.
Based on the inspection of the returned item, you will be notified on the approval or rejection of your refund.
If your product is approved, you will be offered either a coupon or your product will be exchanged within 5 days.

RETURNS

Our return policy lasts for 5 days after your purchase/delivery. Any kind of return or exchange won’t be considered after this time frame.
To be eligible for a return, your item should be in original packaging, unused and in the same condition that you received it.
A receipt or proof of purchase is mandatory to approve your return.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, please check your bank account once again.
If you still haven’t received it, contact your credit card/debit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hellomiraze@gmail.com .

SALE ITEMS

Products purchased on sale cannot be cancelled once the order is placed and are not eligible for return/refund/exchange. Please review all the details before checkout.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

RIGHT TO CANCEL

'Mirazë' reserves the right to reject or cancel your order fulfilment of all orders on the 'Mirazë' website. We reserve the right not to accept your order for any of the following reasons:

The product is not available / in stock.
Your billing information is not correct or not verifiable.
Your order has been suspected of fraudulent activity.
We are unable to deliver to the provided address.
In the event of misspelling, pricing or other errors or mistakes in the website information.
Bonafide customers will receive any other available product, or a coupon, or a refund in this case.